Terms & Conditions of Pipeline Networks Installation services.

1. General. a) On Site Service and/or Installation. (“Pipeline Networks”) will dispatch a service technician (a “Technician’) or installer (an “Installer’) (either such party shall generally be referred to as the “Professional”) to provide product installation services (“Installation Services”) described in the Scope of Work of your Pipeline Networks work order (the “Services”). The Professional dispatched to may be an independent contractor (a “Contractor”) of Pipeline Networks. For purposes of this Work Order. “You” and “Your” shall refer to You as the purchaser of the Services and owner of the equipment to be serviced or installed and/or setup.

 

2. Scheduling/Cancellations/Expedite. Appointments are typically scheduled to occur between 8:00 a.m. and 5:00 p.m. (local time to the service location), Monday through Friday. You may request expedited Service or Service outside of these standard Service hours for an additional fee. Pipeline Networks will not be responsible for delays or failures in performing the Services that are caused by acts of nature, acts of any government, failure of  transportation, accidents, riots, war, terrorist threat or action, work stoppages or strikes, or, in general, other causes beyond Pipeline Networks’ control. Cancellations with less than 24 hour notice will incur a $150 fee.

 

3. Professional’s Responsibilities. Professional will complete the Services in a workmanlike manner. Professional will not start, perform, alter or finish the Services except in accordance with applicable law. Professional will either not start, or will immediately discontinue, the Services upon discovery of unforeseen hazardous conditions at Your Service address. Neither Pipeline Networks nor the Contractor will attempt to re-mediate conditions. Neither Pipeline Networks nor Contractor will modify security systems in order to accommodate the performance of the Services.

 

4. Your Responsibilities. You agree to pay Pipeline Networks, Inc. according to the terms and conditions of your work order or agreed upon quote. You agree to have present an adult, age eighteen (18) or older, with the authority to make decisions about Your Services, and no unattended minors while Professional is working at your location. You agree to control and keep pets away from the Professional’s work area. If Your residence is subject to any easements, covenants, or other legal encumbrances that could affect the Services, You agree to inform the Professional about them before the Services are performed. As applicable, You agree to facilitate the location of utility lines and identifying property lines. You agree to ensure that the Professionals work area is free of preexisting physical or environmental hazards and building/zoning code violations.  You agree to provide the Professional with access to work areas during the Appointment time. You agree not to interfere with the Professional’s provision of the Services. You agree to provide the Professional with a power source and easy access to work area, and equipment which we are installing and any other peripherals necessary for Professional to perform the Services, and access to install wires and/or connections, as necessary. You agree not to assign or transfer this Agreement and to make any claims against Pipeline Networks within thirty (30) calendar days of the date You first become aware of a problem arising out of Services. It applicable, You will ensure that the networking conditions of Service are met in advance of the appointment1. You agree that any equipment to be installed will be on site prior to the Professionals arrival.  If the equipment is not on site, you agree to immediately notify PIPELINE NETWORKS prior to your appointment time.  You agree to grant immediate access to the work area necessary for the Professional to perform the Services.  NEITHER PIPELINE NETWORKS NOR ANY OF ITS THIRD PARTY SERVICE PROVIDERS SHALL BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.  YOU ASSUME THE RISK AND THE FULL LIABILITY OF PHYSICALLY ASSISTING WITH THE DELIVERY OF THE PRODUCTS OR THE PROVISION OF THE SERVICES.  If the Professional arrives at the scheduled Appointment time and determines that any or all of the conditions set forth above are not being met, then Professional may cancel or re-schedule the Appointment.

 

5. Representations.  By accepting this Work Order (in writing or by making payment) and permitting the Professional to perform the agreed Services to be performed at your location You represent and warrant that You are the rightful owner of the property in or on which the Services are to be performed. If You are a lessee, You further represent and warrant that You have obtained any and all consents necessary to perform the Services in the residence where the Services are to be performed. If Your location is governed by a homeowners association, You further represent and warrant that Pipeline Networks’ performance of the Services will not violate any covenants or restrictions contained in the associations covenants, rules or restrictions. If You have purchased PC Services, You represent and warrant that You are the owner of the computer(s) to be serviced, and have current, valid licenses or otherwise have sufficient rights to all software and code resident on any computer(s) subject to Service and/or all software to be installed by the Professional(s) as part of the Services and at the time of Service. You also represent and warrant that You have the appropriate subscriptions with Internet Service Providers (“ISP”). You agree to indemnify and hold Pipeline Networks and any Contractor harmless against any claims, damages or losses arising out of breach of the foregoing representations and warranties. If You have purchased software or operating system installation Services, Your purchase indicates Your authorization of Pipeline Networks to serve as your proxy and accept on Your behalf “click through” End User License Agreements that are encountered and must be accepted as part of the installation process.

 

6. Levels of Service; Alterations to Property. The specific level of Service to be provided by Professional included shall be indicated on the Work Order. Certain Services may require drilling holes in walls, securing wiring to baseboards, and similar alterations to Your property. Neither Pipeline Networks nor any Contractor shall be held responsible for any property damage relating to the incidental alterations necessary to provide the Services. In the case of network services, You are advised of the following: a)  wiring or other connections between phones, computers or peripherals may be limited by wall access, building construction and physical proximity; b) wiring will typically be laid room to room through walls or along baseboards and the Professional shall make reasonable efforts to conceal it. If ceiling tiles are in place, we will install above the tiles.  Where fixed ceilings are in place we may or may not be able to install the cabling above the ceiling.  In the case of Installation Services, the degree to which wiring is concealed is based on the specific package of Installation Service You purchased. In either case, neither Pipeline Networks nor its Contractor makes any representations or warranties regarding the resulting configuration or concealment of any wiring. During installation if it is deemed impossible to install cables to a preferred location You will work with the professional to select a mutually acceptable location.  If efforts are required beyond the normal case (i.e. installing outdoors, need for a scissor lift or ladders beyond a 6 foot ladder, or wires must be installed in a conduit) additional fees may apply or alternative solutions will be needed, such as cordless phones.

 

7. Service Limitations; Additional Charges ; Out of Scope Services. Desired installations that would require the installation or relocation of electrical outlets or other permanent power sources (“Major Electrical Work”) is outside the scope of the Services and will require the Services of a licensed electrician. Pipeline Networks is not liable or responsible for, nor does it warranty, the work performed by the electrician.  Pipeline Networks is not responsible to provide electrical outlets necessary to install the equipment we are contracted to install.  If outlets are not in place, You are responsible to provide necessary power strips or extension cords or choose another location for the equipment to be installed. Installations requiring or involving the following activities are not included in the fee charged for Installation Services (unless otherwise specified in writing by Pipeline Networks) and, to the extent that they can be performed will be done at an additional charge: custom-built furniture, exterior walls, wiring areas with inadequate areas to conceal wiring, Drilling through outside walls, installation of necessary conduits, installation of “wire mold” used to cover cables that can not be installed inside of ceiling or walls, In the event that You wish Pipeline Networks to perform the aforementioned activities, excluding Major Electrical Work (the “Ancillary Services”) in connection with the Installation, You will be provided a written statement of the cost of the Ancillary Services to be performed (the “Ancillary Fee”).  Any Out Of Scope work requested will not be performed without additional written agreement to pricing.  Should it be necessary to purchase readily available materials in the field to complete the work (i.e. power strips, network switches) these materials will be billed to you, or you may purchase them yourself, if you can provide them in a timely manner for the Professional to install while on site.

 

8. Confidentiality of Information.  You acknowledge and agree that in the course of providing Services, the Professional may access files, information and/or other data on Your computer(s) or other product(s). Professional(s) agrees to use reasonable efforts to keep any and all personal data and information on Your computer(s) confidential; however, You acknowledge and agree that neither Pipeline Networks nor the Professional(s) warrant or otherwise guarantee the confidentiality of any such personal data and information on Your computer(s) or other product(s). Further, You acknowledge and agree to the disclosure of information where such disclosure is required in order for Pipeline Networks to comply with valid legal processes (e.g.,: subpoenas. Warrants), or when Pipeline Networks believes in good faith that the disclosure is required to prevent harm or injury (e.g.: product recalls, fraud, or other events), or as otherwise required by law.

 

9. Warranties; Limitation of Liability.  Subject to these Terms and Conditions, Pipeline Networks’ Services will be performed in a good and workmanlike manner. Workmanship of Installation Services is warranted for thirty (30) days after their completion. commencing at 12:01 a.m. on the date they were completed. Workmanship of Installation Services is warranted for one (1) year after service is completed, commencing at 12:01 a.m. on the date they were completed. Neither workmanship warranty creates an obligation for Pipeline Networks to correct problems caused by defective products or Customer modifications of the completed Installation set-up (example: movement or set-up or addition of more components by Customer) or to assist Customer in the additional calibration of installation settings beyond initial set-up or to conceal wires beyond the scope of wire concealment to which Customer was originally entitled under the relevant Work Order. No warranty is made hereunder for the hardware, software, or products associated with the Installation Services, including without limitation hardware or software and products, provided by a 3rd party or purchased from Pipeline Networks while in the field. No other warranties, expressed or implied, are made hereunder relating to the Services, To the extent permitted by applicable law, the liability of Pipeline Networks and the Professional(s) shall be limited to the total Service fee paid to Pipeline Networks for the Services performed by the Professional(s). IN NO EVENT WILL PIPELINE NETWORKS OR THE PROFESSIONAL(S) BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR RELIANCE DAMAGES WHICH INCLUDE, BUT ARE NOT LIMITED TO. ANY DELAY IN RENDERING SERVICE, LOSS OF DATA, LOSS OF USE, PUNITIVE DAMAGES, LOSS OF PROFITS, OR COMMERCIAL LOSS.

 

10. Cancellation/Refunds.  Services performed for You by the Professional are non-refundable after performed. Hardware, software, or products purchased and associated with the Services that were purchased from Pipeline Networks may be returned to Pipeline Networks for refund subject to Pipeline Networks’ return policies. Should You request assistance from Pipeline Networks to dismount or detach a product that You wish to return to Pipeline Networks. You will be charged a service fee of no less than one hundred dollars ($160).  Equipment installed by Pipeline Networks but provided by You or a 3rd party are not warrantied, managed or otherwise guaranteed by Pipeline Networks, and You should contact the manufacturer or service provider for any necessary service of such equipment

 

11. Governing Law.  Unless otherwise governed by applicable state law, the Agreement represented by Your sales receipt and this Work Order shall be interpreted and enforced in accordance with the laws of the State of California.

 

12. Questions or Concerns. You should communicate with the Professional(s) and/or Your store regarding routine matters such as scheduling, changes to Your Services, or any initial concerns about Your order or the Service You are receiving. Questions or concerns should be directed to (949)407-6388. If You are seeking reimbursement for damage allegedly caused by a Professional, be prepared to present photographs of the damage and the estimates of the cost to repair it.